Course Outline

Configuration and Setup 

Assign Company Settings

Configure and Manage Users

Adjust Security Controls

  

Object Manager and Lightning App Builder 

Recognize Object Architecture and Relationships

Customize the App

  

Sales, Marketing, Service, and Support Applications 

Conduct Campaign Management

Assess Sales Productivity

Automate Case Management

  

Productivity and Collaboration 

Describe Productivity and Collaboration Tools

  

Data and Analytics Management 

Harness Data Management Tools

Build Reports and Dashboards

 Workflow and Process Automation 

Define Workflow

Understand Salesforce Flow

Follow Approval Processes

 14 Hours

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